Frequently Asked Questions

Everything you need to know about your Cleopatra Records order.

How long will it take for my order to ship?

Most orders are processed and shipped within 2-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 2-4 weeks depending on your location and customs processing.

What is your return policy for vinyl and CDs?

We accept returns on unopened and defective items within 30 days of purchase. Please note that we cannot accept returns on opened media unless there is a verifiable manufacturing defect.

Do you offer international shipping?

Yes, we ship our music and merchandise worldwide. Shipping costs and estimated delivery times are calculated at checkout based on the destination country.

How do you ensure vinyl records aren't damaged during transit?

We use high-quality, heavy-duty corrugated cardboard mailers specifically designed for vinyl records to prevent corner dings and warping during the shipping process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.

Can I track my package after it has been sent?

Absolutely. Once your order is dispatched, you will receive an automated email containing your tracking number and a link to monitor the progress of your delivery.