Returns & Exchanges

At Cleopatra Records, we want you to be completely satisfied with your purchase. If your vinyl, CD, or merchandise arrives damaged or defective, you may return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and a brief description of the issue to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring that all discs and inserts are included to prevent further damage during transit.

3

Ship the Item

Affix the provided return label or ship the package to our headquarters using a trackable shipping service to ensure safe delivery.

4

Receive Refund or Exchange

Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing